Frequently Asked Questions
Welcome to the My Purse Pay FAQs page! Here, you’ll find answers to common questions about our app, features, security, and more. If you don’t find what you’re looking for, feel free to contact us at support@mypursepay.com.ng.
General Questions
What is My Purse Pay?
My Purse Pay is a money budgeting app designed for Nigerians to help users manage their finances effectively. It allows you to budget your money into days, weeks, and months, ensuring you never run into zero balance surprises.
Who can use My Purse Pay?
My Purse Pay is for anyone who wants to take control of their finances. It’s especially useful for students, thrifters, and smart spenders who want to manage their money better.
Is My Purse Pay free to use?
Yes, My Purse Pay is free to download and use. However, certain features or transactions may incur fees, which will be clearly communicated to you.
Account & Security
How do I create an account?
To create an account, download the My Purse Pay app from the App Store or Google Play Store, and follow the on-screen instructions to register with your email address and phone number.
Is my data secure with My Purse Pay?
Yes, we prioritize the security of your data. All information is encrypted and stored securely. We do not store your data longer than necessary for the functionality of the app.
What should I do if I forget my password?
If you forget your password, you can reset it by clicking on the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset your password.
Features & Usage
How does the budgeting feature work?
My Purse Pay allows you to set up personalized budgets for days, weeks, or months. For example, you can allocate NGN 30,000 for groceries each month, and the app will provide NGN 1,000 to your spending account daily.
Can I pay bills with My Purse Pay?
Yes, you can pay bills and buy airtime directly through the app. It’s fast, reliable, and hassle-free.
Can I use My Purse Pay on multiple devices?
Yes, you can access your My Purse Pay account from multiple devices. Simply log in with your credentials on any supported device.
Troubleshooting
What should I do if the app crashes?
If the app crashes, try restarting your device and reopening the app. If the issue persists, ensure you have the latest version of the app installed. You can also contact our support team for assistance.
Why can’t I log in to my account?
If you’re unable to log in, ensure you’re using the correct email address and password. If you’ve forgotten your password, use the “Forgot Password” feature to reset it. If the issue persists, contact support.
How do I update my personal information?
You can update your personal information by navigating to the “Profile” section in the app. Make the necessary changes and save them.
Account Deletion
How do I delete my account?
To delete your account, send an email to accounts@mypursepay.com.ng with your full name and registered email address. Your account will be deleted within 7 business days.
What happens when I delete my account?
When you delete your account, all your personal data, including transaction history and budgets, will be permanently removed from our systems. This action cannot be undone.